Customer Charter: Access to Courts Services for all

What you can expect

• You can expect a supportive experience when accessing court services, with tailored assistance for those who need it most.

How we will deliver

• We will help you navigate court services and provide support throughout your journey.

• We will maintain court buildings to ensure they are safe, clean and accessible.

• We will provide an online booking system to help you schedule visits in advance.

• We will provide support and facilities for vulnerable users.

• We will aim to assist any court user with accessibility needs.

What we ask in return

• Please ensure that you complete any required documentation as accurately as possible before attending a court office.

• Do not record, film or photograph our staff while in the office or at work.

• Please inform the office staff you are engaging with of any accessibility requirements you may have, so appropriate arrangements can be made.