Courts Service Customer Charter
The role of the Courts Service is to manage and support the courts nationwide, making sure everyone can access the system in a way that’s fair, impartial, respectful and responsive.
This Customer Charter sets out the commitments we make to you as well as what we ask of you in return.
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Respect, equality and fairness
You can expect to feel respected in every interaction, knowing your background or circumstances will never be a barrier to the treatment you receive.
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Clear, easy and accessible information
You can expect to easily find and understand the information you need to help navigate the court system with clarity.
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Simple and efficient response to queries
You can expect to be greeted politely and get the right answer quickly and easily no matter how you contact us.
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Access to Courts Services for all
You can expect a supportive experience when accessing court services, with tailored assistance for those who need it most.
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Listen, learn and improve
We commit to a a service that actively listens to feedback and adapts to meet our customers changing needs.
