Customer Charter: Simple and efficient response to queries

What you can expect

• You can expect to feel respected in every interaction, knowing your background or circumstances will never be a barrier to the treatment you receive.

How we will deliver

• We will be courteous, respectful and professional. Everyone will be treated equally regardless of gender, family status, age, disability, sexual orientation, race, religion or ethnicity.

• We will act honestly, fairly and impartially, handling all enquiries and personal data with confidentiality and sensitivity.

What we ask in return

• You should treat our staff and other customers with courtesy and respect.

• Be aware that we do not accept any kind of physical or verbal abuse or threats towards staff or other customers.