Contact us

Give feedback: compliments, comments or complaints

We welcome your feedback so we can improve our services.

Send a compliment or comment

• Online customer comments form
• Email [email protected]

Make a complaint

If you are not satisfied with the service you received, please contact the manager of the relevant court office as soon as possible. They will try to resolve the issue quickly.

If you are not satisfied, or prefer not to raise it at the time, you can make a formal complaint by:

• Completing the online form
• Emailing [email protected]
• Writing to:
  Customer Comments Coordination Office
  Courts Service
  6th Floor
  15–24 Phoenix Street North
  Smithfield
  Dublin 7

How we handle complaints

Resolve at first point where possible

We aim to resolve complaints quickly and informally.

Acknowledgement within 3 working days

We will confirm we have received your complaint and give you the contact details of the officer handling it.

Response within 15 working days

We will send a full reply within 15 working days. If this is not possible, we will send an update and a date for the full response.

Fair and confidential

We handle all complaints promptly, fairly, impartially and in confidence, and we review outcomes to improve our services.

If you are unhappy with the outcome

If you are not satisfied after our decision, you can appeal to the Office of the Ombudsman:

What is not covered by this complaints process

• Judges are independent under the Constitution. The conduct of a case and judicial decisions are matters solely for the presiding judge.
• Decisions of the courts cannot be appealed to or reviewed by the Courts Service. Appeals must be made through the courts.
• Some quasi-judicial decisions (for example, by County Registrars, the Master of the High Court, Legal Costs Adjudicators and other officers) can only be appealed to the court.
• Complaints about legal professionals or other bodies must be directed to the relevant organisation.

Complaints under the Disability Act 2005

You can complain if you believe we have not complied with sections 25 to 28 of the Disability Act 2005 (access to buildings, services or information).

Who can complain

• Spouse, partner, parent or relative
• Guardian or person acting in loco parentis
• Legal representative
• Advocate (with your consent)

How to complain

Email or write to us stating that it is a complaint under section 38 of the Disability Act 2005.

Include in your complaint

• Your name, address, phone number and email address
• Whether you were trying to access information, a service or a building
• Details of how we failed to provide access under sections 25–28

Where to send your complaint

• Email: [email protected] (subject line: “Section 38 Disability Act 2005 Complaint”)
• Post to:
  Section 38 Disability Act 2005 Complaint
  Office of the CEO
  Phoenix House
  15–24 Phoenix Street North
  Dublin 7

What happens next

• Acknowledge your complaint within 5 working days.
• Investigate and prepare a report stating whether your complaint is valid and whether the Courts Service failed to comply.
• Reply within 21 working days, or tell you when the report will be available.
• Send a copy of the report to you and the Chief Executive Officer.
• Advise you of your right to appeal to the Ombudsman.

JAM Card

A JAM Card lets people with a learning difficulty, autism, or any communication barrier discreetly tell others they need “Just A Minute”.

Learn more on our JAM Card page.

Website feedback (webmaster)

To report a technical problem with this website or suggest an improvement, email [email protected].

Contacts for online services

High Court Search

Email: [email protected]

Judgments

• Supreme Court: [email protected]
• Court of Appeal (civil): [email protected]
• Court of Appeal (criminal & military): [email protected]
• High Court: [email protected]

Legal Diary

Direct queries to the relevant court office via find a court office.

Online fine payment

If an error occurs when paying a fine, please contact the appropriate District Court office.

Small Claims Online

If an error occurs during your application, contact the District Court office or email [email protected].

Queries through Irish

You can contact us in Irish at [email protected].

How we use your information

We collect your personal information to manage feedback and complaints in line with our Customer Service Charter and our Policy on Management of Unacceptable Actions . We handle your data according to our privacy statement.